ÔFor too long the prevalent view has been that the public and private sectors differ dramatically when it comes to innovation. This book takes a radically diff

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the fi

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our con

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another

'Social innovation’ can be simply defined as the new ideas and initiatives that make it possible to meet our society’s challenges in areas such as the envir