This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and informati
Specifies the top resources in major subject areas and genres and shows students how to approach the reference transaction by matching specific types of questio
Essays on evaluation techniques for library reference operations in the USA - includes a guide to measurement and planning of services, communication and interv
This book, first published in 1987, is a stimulating and informative appraisal of the international librarianship scene and the reference service function. Expe