Assertiveness at Work tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demand

Stand up and be heard! With more than 100,000 copies sold, this fully revised and updated self-help classic by psychologist Randy J. Paterson—author of How to

Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psy

This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding ho

This handbook explores the value of interpersonal skills in primary care management, describing effective communication skills including organizational structur