"Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The

Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow the

For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Mana

The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operat

In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from cu