Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for -- the first in-depth, client-tes
This "landmark, must-read book" (Tom Peters) shows professionals--from lawyers and sales executives to management and financial consultants--how to create broad
Business consulting and related professional services represent a 350 billion dollar industry- and they're growing in a huge way. But things aren't as rosy as t
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an
The financial planing profession is undergoing a transformation from the historical approach of transactions and straight asset accumulation to an integrated fi