Have you ever had "one of those days"—dealing with a non-stop parade of dummies? Whether it is the bank, the grocery store, or even going online, it seems the

Idiocy is all around us, whether it's the uncle spouting conspiracy theories, the colleagues who repeat your point but louder, or the commuters who still don't

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Do you ever think you’re the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you craz