In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class trea

Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings.

Based on sound, proven strategies and peppered throughout with illustrative examples, Practical Plans for Difficult Conversations in Medicine provides the tools

Physicians who care for patients with life-threatening illnesses face daunting communication challenges. Patients and family members can react to difficult news

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo