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This is Service Design Thinking
Language: en
Pages: 376
Authors: Marc Stickdorn
Categories: Creative ability in business
Type: BOOK - Published: 2012 - Publisher: Bis Publishers

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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a
This Is Service Design Doing
Language: en
Pages: 1156
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Service Design
Language: en
Pages: 218
Authors: Andy Polaine
Categories: Business & Economics
Type: BOOK - Published: 2013-03-13 - Publisher: Rosenfeld Media

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
An Introduction to Service Design
Language: en
Pages: 616
Authors: Lara Penin
Categories: Design
Type: BOOK - Published: 2018-05-17 - Publisher: Bloomsbury Publishing

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A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
Good Services
Language: en
Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo