A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Ben Carson shares the story of how he transformed himself from the dumbest student in his fifth grade class into a Yale graduate and pediatric neurosurgeon, and

Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

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Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and