Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excell

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume

It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for e

It's for these job interviews: IT Support Specialist IT Service Desk Technician PC Support/Technical Support/IT Support IT Service Desk Technician Desktop Suppo