The Practical Guide To World-Class IT Service Management

The Practical Guide To World-Class IT Service Management
Author :
Publisher : Outskirts Press
Total Pages : 459
Release :
ISBN-10 : 9780578188973
ISBN-13 : 057818897X
Rating : 4/5 (73 Downloads)

Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.


The Practical Guide To World-Class IT Service Management Related Books

The Practical Guide To World-Class IT Service Management
Language: en
Pages: 459
Authors: Kevin J. Smith
Categories: Business & Economics
Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press

DOWNLOAD EBOOK

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
The ITSM Process Design Guide
Language: en
Pages: 257
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2010-08-15 - Publisher: J. Ross Publishing

DOWNLOAD EBOOK

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing
IT Service Management
Language: en
Pages: 226
Authors: John Sansbury
Categories: BUSINESS & ECONOMICS
Type: BOOK - Published: 2016-03-21 - Publisher: BCS, The Chartered Institute for IT

DOWNLOAD EBOOK

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular bo
Service Management
Language: en
Pages: 294
Authors: John R. Bryson
Categories: Business & Economics
Type: BOOK - Published: 2020-11-26 - Publisher: Springer Nature

DOWNLOAD EBOOK

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus
Architecture and Patterns for IT Service Management, Resource Planning, and Governance
Language: en
Pages: 474
Authors: Charles T. Betz
Categories: Computers
Type: BOOK - Published: 2011-11-02 - Publisher: Elsevier

DOWNLOAD EBOOK

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, a