"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, app

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality

Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this aut

"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, app