This book is dedicated to improving healthcare through reducing the delays experienced by patients. It is the first book treatment to have reduction in patient
Taking you beyond the Capability Maturity Model- to the integrated world of systems and software, this comprehensive resource presents CMMI- Version 1.2 in a ma
How can university teachers improve the quality of student learning? Prosser and Trigwell argue that the answer lies in determining how students perceive their
Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successfu